![]() ![]() We have experienced a couple of issues with our top up functionality recently. We regularly review all store details with our retail partners to prevent our cardholders from getting declined, but unfortunately it does happen from time to time. ![]() This sometimes happens when retailers add or remove stores and don't keep us up to date. If you have had your card declined in a location where you believe it should work, please contact us and we will be able to resolve. Alternatively, don't forget you can download the mobile app. We continuously review and improve our platforms - hopefully the website is now working better for you. We're sorry to hear that you're unhappy with your bYond experience so far. Good afternoon Laura, Thank you for your review. Once again, we're sorry that we weren't able to help you with your issues before you cancelled your card, and hope one day you may return to use bYond. We have passed your feedback to the relevant teams who are always looking for ways we can further optimise. ![]() This is because we need to be 100% certain that we are refunding the money to the rightful cardholder so therefore need to complete various checks before we can complete. The process to refund unfortunately is a little complex. If you would like me to investigate further, please email quoting TP3018 and we can look into your account. Without knowing any detail on your account, I can't take a closer look at what happened, but I can assure you the majority of our cardholders are able to login and access their PIN without issue. Hi Panos We are sorry that you didn't have a great experience with bYond, and that it led to you leaving us as a customer. ![]()
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